Refunds

Refund Policy

FireCore NetOps Assistant subscriptions are intended to be evaluated during a trial period before paid use begins.

Trial evaluation

Users should validate workflow fit, browser compatibility, export behavior, and parser usefulness during the available trial period.

Subscription cancellations

Subscriptions can be managed through the billing portal. Cancellation prevents future renewal and does not delete local browser exports or files previously downloaded by the user.

Refund requests

Refund requests are reviewed case by case. Include the account email, invoice number, and a short description of the issue when contacting FireCore Solutions.

Local files and exports

Downloaded reports, local browser sessions, and uploaded files remain the responsibility of the user or organization after subscription access changes.